Ce que chaque administrateur de sociétés devrait savoir à propos de la sécurité infonuagique

Cet article est basé sur un rapport de recherche de Paul A. Ferrillo, avocat conseil chez Weil, Gotshal & Manges, et de Dave Burg et Aaron Philipp de PricewaterhouseCoopers. Les auteurs présentent une conceptualisation des facteurs infonuagiques (cloud computing) qui influencent les entreprises, en particulier les comportements de leurs administrateurs.

L’article donne une définition du phénomène infonuagique et montre comment les conseils d’administration sont interpellés par les risques que peuvent constituer les cyber-attaques. En fait, la partie la plus intéressante de l’article consiste à mieux comprendre, ce que les auteurs appellent, la « Gouvernance infonuagique » (Cloud Cyber Governance).

L’article propose plusieurs questions critiques que les administrateurs doivent adresser à la direction de l’entreprise. Vous trouverez, ci-dessous, les points saillants de cet article lequel devrait intéresser les administrateurs préoccupés par les aspects de sécurité des opérations infonuagiques. Bonne lecture !


Cloud Cyber Security: What Every Director Needs to Know

« There are four competing business propositions affecting most American businesses today. Think of them as four freight trains on different tracks headed for a four-way stop signal at fiber optic speed.

First, with a significant potential for cost savings, American business has adopted cloud computing as an efficient and effective way to manage countless bytes of data from remote locations at costs that would be unheard of if they were forced to store their data on hard servers. According to one report, “In September 2013, International Data Corporation predicted that, between 2013 and 2017, spending on pubic IT cloud computing will experience a compound annual growth of 23.5%.” Another report noted, “By 2014, cloud computing is expected to become a $150 billion industry. And for good reason—whether users are on a desktop computer or mobile device, the cloud provides instant access to data anytime, anywhere there is an Internet connection.”


The second freight train is data security. Making your enterprise’s information easier for you to access and analyze also potentially makes it easier for others to do, too. 2013 and 2014 have been the years of “the big data breach,” with millions of personal data and information records stolen by hackers. Respondents to the 2014 Global State of Information Security® Survey reported a 25% increase in detected security incidents over 2012 and a 45% increase compared to 2011. Though larger breaches at global retailers are extremely well known, what is less known is that cloud providers are not immune from attack. Witness the cyber breach against a file sharing cloud provider that was perpetrated by lax password security and which caused a spam attack on its customers. “The message is that cyber criminals, just like legitimate companies, are seeing the ‘business benefits’ of cloud services. Thus, they’re signing up for accounts and reaching sensitive files through these accounts. For the cyber criminals this only takes a run-of-the-mill knowledge level … This is the next step in a new trend … and it will only continue.”

The third freight train is the plaintiff’s litigation bar. Following cyber breach after cyber breach, they are viewing the corporate horizon as rich with opportunities to sue previously unsuspecting companies caught in the middle of a cyber disaster, with no clear way out. They see companies scrambling to contend with major breaches, investor relation delays, and loss of brand and reputation.

The last freight train running towards the intersection of cloud computing and data security is the topic of cyber governance—i.e., what directors should be doing or thinking about to protect their firm’s most critical and valuable IP assets. In our previous article, we noted that though directors are not supposed to be able to predict all potential issues when it comes to cyber security issues, they do have a basic fiduciary duty to oversee the risk management of the enterprise, which includes securing its intellectual property and trade secrets. The purpose of this article is to help directors and officers potentially avoid a freight train collision by helping the “cyber governance train” control the path and destiny of the company. We will discuss basic cloud security principles, and basic questions directors should ask when considering whether or not the data their management desires to run on a cloud-based architecture will be as safe from attack as possible. As usual when dealing with cyber security issues, there are no 100% foolproof answers. Even cloud experts disagree on cloud-based data security practices and their effectiveness] There are only good questions a board can ask to make sure it is fulfilling its duties to shareholders to protect the company’s valuable IP assets.

What is Cloud Computing/What Are Its Basic Platforms

“Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services). Cloud computing is a disruptive technology that has the potential to enhance collaboration, agility, scaling, and availability, and provides the opportunities for cost reduction through optimized and efficient computing. The cloud model envisages a world where components can be rapidly orchestrated, provisioned, implemented and decommissioned, and scaled up or down to provide an on-demand utility-like model of allocation and consumption.”

Cloud computing is generally based upon three separate and distinct architectures that matter when considering the security of the data sitting in the particular cloud environment.


Cloud Cyber Governance

As shown above, what is commonly referred to as the cloud actually can mean many different things depending on the context and use. Using SaaS to manage a customer base has a vastly different set of governance criteria to using IaaS as a development environment. As such, there are very few accepted standards for properly monitoring/administering a cloud-based environment. There are many IT consultants in the cloud-based computing environment that can be consulted in that regard. Our view, however, is that directors are ultimately responsible for enterprise risk management, and that includes cyber security, a subset of which is cloud-based cyber-security. Thus it is important for directors to have a basic understanding of the risks involved in cloud-based data storage systems, and with cloud-based storage providers. Below are a few basic questions that come to mind that a director could pose to management, and the company’s CISO and CIO:

1. Where will your data be stored geographically (which may determine which laws apply to the protection of the company’s data), and in what data centers?

2. Is there any type of customer data co-mingling that could potentially expose the company data to competitors or other parties?

3. What sort of encryption does the cloud-based provider use?

4. What is the vendor’s backup and disaster recovery plan?

5. What is the vendor’s incident response and notification plan?

6. What kind of access will you have to security information on your data stored in the cloud in the event the company needs to respond to a regulatory request or internal investigation?

7. How transparent is the cloud provider’s own security posture? What sort of access can your company get to the cloud provider’s data center and personnel to make sure it is receiving what it is paying for?

8. What is the cloud servicer’s responsibility to update its security systems as technology and sophistication evolves?

9. What is the cloud provider’s ability to timely detect (i.e., continuously monitor) and respond to a security incident, and what sort of logging information is kept in order to potentially detect anomalous activity?

10. Are there any third party requirements (such as HITECH/HIPAA) that the provider needs to conform to for your industry?

11. Is the cloud service provider that is being considered already approved under the government’s FedRamp authorization process, which pre-approves cloud service providers and their security controls?

12. Finally, does the company’s cyber insurance liability policy cover cloud-based Losses assuming there is a breach and customer records are stolen or otherwise compromised?  This is a very important question to ask, especially if the company involved is going to use a cyber-insurance policy as a risk transfer mechanism. When in doubt, a knowledgeable cyber-insurance broker should be consulted to make sure cloud-based Losses are covered.

High-profile breaches have proven conclusively that cybersecurity is a board issue first and foremost. Being a board member is tough work. Board members have a lot on their plate, including, first and foremost, financial reporting issues. But as high-profile breaches have shown, major cyber breaches have almost the same effect as a high profile accounting problem or restatement. They cause havoc with investors, stock prices, vendors, branding, corporate reputation and consumers. Directors should be ready to ask tough questions regarding cyber security and cloud-based security issues so they do not find themselves on the wrong end of a major data breach, either on the ground or in the cloud. »

Auteur : Gouvernance des entreprises | Jacques Grisé

Ce blogue fait l’inventaire des documents les plus pertinents et récents en gouvernance des entreprises. La sélection des billets, « posts », est le résultat d’une veille assidue des articles de revue, des blogues et sites web dans le domaine de la gouvernance, des publications scientifiques et professionnelles, des études et autres rapports portant sur la gouvernance des sociétés, au Canada et dans d’autres pays, notamment aux États-Unis, au Royaume-Uni, en France, en Europe, et en Australie. Chaque jour, je fais un choix parmi l’ensemble des publications récentes et pertinentes et je commente brièvement la publication. L’objectif de ce blogue est d’être la référence en matière de documentation en gouvernance dans le monde francophone, en fournissant au lecteur une mine de renseignements récents (les billets quotidiens) ainsi qu’un outil de recherche simple et facile à utiliser pour répertorier les publications en fonction des catégories les plus pertinentes. Jacques Grisé est professeur titulaire retraité (associé) du département de management de la Faculté des sciences de l’administration de l’Université Laval. Il est détenteur d’un Ph.D. de la Ivy Business School (University of Western Ontario), d’une Licence spécialisée en administration des entreprises (Université de Louvain en Belgique) et d’un B.Sc.Comm. (HEC, Montréal). En 1993, il a effectué des études post-doctorales à l’University of South Carolina, Columbia, S.C. dans le cadre du Faculty Development in International Business Program. Il a été directeur des programmes de formation en gouvernance du Collège des administrateurs de sociétés (CAS) de 2006 à 2012. Il est maintenant collaborateur spécial au CAS. Il a été président de l’ordre des administrateurs agréés du Québec de 2015 à 2017. Jacques Grisé a été activement impliqué dans diverses organisations et a été membre de plusieurs comités et conseils d'administration reliés à ses fonctions : Professeur de management de l'Université Laval (depuis 1968), Directeur du département de management (13 ans), Directeur d'ensemble des programmes de premier cycle en administration (6 ans), Maire de la Municipalité de Ste-Pétronille, I.O. (1993-2009), Préfet adjoint de la MRC l’Île d’Orléans (1996-2009). Il est présentement impliqué dans les organismes suivants : membre de l'Ordre des administrateurs agréés du Québec (OAAQ), membre du Comité des Prix et Distinctions de l'Université Laval. Il préside les organisations suivantes : Société Musique de chambre à Ste-Pétronille Inc. (depuis 1989), Groupe Sommet Inc. (depuis 1986), Coopérative de solidarité de Services à domicile Orléans (depuis 2019) Jacques Grisé possède également une expérience de 3 ans en gestion internationale, ayant agi comme directeur de projet en Algérie et aux Philippines de 1977-1980 (dans le cadre d'un congé sans solde de l'Université Laval). Il est le Lauréat 2007 du Prix Mérite du Conseil interprofessionnel du Québec (CIQ) et Fellow Adm.A. En 2012, il reçoit la distinction Hommage aux Bâtisseurs du CAS. En 2019, il reçoit la médaille de l’assemblée nationale. Spécialités : Le professeur Grisé est l'auteur d’une soixantaine d’articles à caractère scientifique ou professionnel. Ses intérêts de recherche touchent principalement la gouvernance des sociétés, les comportements dans les organisations, la gestion des ressources humaines, les stratégies de changement organisationnel, le processus de consultation, le design organisationnel, la gestion de programmes de formation, notamment ceux destinés à des hauts dirigeants et à des membres de conseil d'administration.

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